Last updated: April 17, 2026

Our Commitment to Your Privacy

TheWebPros Technologies (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or contact us.

We serve clients in the United States, the United Kingdom, and Canada. We comply with applicable privacy laws, including:

• GDPR (UK and EU)
• PIPEDA (Canada)
• CCPA/CPRA (California, US)
• Other relevant US state privacy laws

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site or services.

What Information We Collect

We collect two types of information: information you give us, and information automatically collected when you visit our site.

1. Information You Voluntarily Provide to Us

We collect personal information when you:

• Fill out our contact form
• Book a discovery call
• Sign up for our newsletter
• Request a quote
• Email us directly
• Submit a testimonial or case study

Examples of information collected:

• Full name
• Email address
• Company name
• Phone number (if provided)
• Budget range (if provided)
• Any details you share about your business or project

2. Information Automatically Collected (Cookies & Tracking)

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages you visit and time spent on our site
• Referring website (e.g., Google, LinkedIn, social media)
• Click behavior (e.g., which buttons you click)

We use this information to improve our website, analyze trends, and understand how visitors interact with our content.

3. Third-Party Analytics

We use the following third-party services that may collect your information:

• Google Analytics– tracks website traffic and user behavior
• Hotjar (or similar)– analyzes how users interact with our pages
• Tally or Jotform– powers our contact forms
• Calendly (or similar)– handles discovery call bookings
• LinkedIn Insight Tag– tracks conversions from LinkedIn ads

These third parties have their own privacy policies. We encourage you to review them.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To send you quotes, proposals, and project updates
• To improve our website and services
• To send marketing communications (only if you opt in)
• To comply with legal obligations
• To protect against fraud or security threats

We do not sell your personal information to third parties. Ever.

Legal Basis for Processing (For UK, Canada, and EU Visitors)

If you are located in the United Kingdom, Canada, or the European Union, we process your personal information based on one or more of the following legal grounds:

• Consent:You have given us permission to process your data (e.g., by checking a box on our contact form).
• Contract:Processing is necessary to provide services you requested (e.g., sending a quote).
• Legitimate interests:Processing helps us improve our website and serve our clients better, without overriding your rights.
• Legal obligation:We may need to process data to comply with laws (e.g., tax records).

Cookies and Tracking Technologies

Our website uses cookies, small text files stored on your device, to enhance your experience.

Types of cookies we use:

How to manage cookies:

You can disable cookies in your browser settings. However, some parts of our website may not function properly.

Do We Share Your Information?

We do not sell your personal information. However, we may share your data with trusted third parties who help us operate our business:

• Website hosting provider (e.g., Webflow, Cloudways, WordPress)
• Email service provider (e.g., Gmail, Outlook, Mailchimp, Substack)
• Form builder (e.g., Tally, Fluentform)
• Analytics providers (e.g., Google Analytics)
• Legal or regulatory authorities if required by law

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

How Long We Keep Your Information

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy:

• Contact form submissions: 24 months (unless you become a client)
• Client project data: 7 years (for tax and legal purposes – UK/Canada requirements)
• Newsletter subscribers: Until you unsubscribe
• Analytics data: 14–26 months (depending on the platform)

After the retention period, we securely delete or anonymize your information.

Your Privacy Rights

Depending on where you live, you may have the following rights:

For UK and Canada visitors (GDPR / PIPEDA):

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data (“right to be forgotten”)
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a machine-readable format
• Right to object: Opt out of marketing communications
• Right to withdraw consent: At any time, if we rely on consent.

For US visitors (including California – CCPA/CPRA):

Bullet points:

• Right to know: What personal information we collect, use, and share
• Right to delete: Request deletion of your personal information
• Right to opt out: Of the sale of your personal information (we do not sell it)
• Right to non-discrimination: We will not penalize you for exercising your rights

How to exercise your rights:

To exercise any of these rights, contact us at:

Email: hello@thewebpros.com

Response time: We will respond within 30 days (or as required by law).

Verification: We may need to verify your identity before processing your request.

Children’s Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately, and we will delete it.

International Data Transfers

TheWebPros is a remote agency serving the US, UK, and Canada. Your information may be transferred to and stored on servers located outside your country of residence, including the United States.

For UK and Canadian visitors: We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data when transferred internationally.

How We Protect Your Information

We implement reasonable security measures to protect your personal information, including:

• SSL encryption on our website (HTTPS)
• Limited access to personal data (only team members who need it)
• Regular software updates and security patches
• Secure password policies

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn, Google, client sites). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect changes.

If we make material changes, we will notify you by:

• Posting a notice on our website, or
• Sending an email (if we have your address)

Your continued use of our website or services after changes means you accept the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

hello@thewebpros.com

Response commitment:

We will respond to all legitimate privacy requests within 30 days.

Filing a Complaint

If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority:

For UK visitors:

Information Commissioner’s Office (ICO) – www.ico.org.uk

For Canada visitors:

Office of the Privacy Commissioner of Canada (OPC) – www.priv.gc.ca

For California (US) visitors:

California Attorney General – oag.ca.gov/privacy